Case Manager for our new Veterans' Affairs Program located in Montgomery County
The Case Manager will staff a new MCCH program funded by the Department of Veterans Affairs (VA) to provide low-barrier Safe Havens emergency housing for homeless Veterans with severe and persistent mental illness or co-occurring substance disorders. The Case Manager will work closely with these Veterans in the Safe Havens program. The Case Manager will provide an overall support system for Veterans and refer them to local agencies and Veterans Affairs centers for vocational, educational, and health and human services; in addition, this individual will supervise the overall daily operations of the Safe Haven.
Essential Duties and Responsibilities:
•Assess clients' needs and appropriate services and assists in implementing service plans. Provide the VA Health Care of the Homeless Veterans (HCHV) staff an individualized services plan within 3 days of admission and discharge summary within three days of discharge.
•Maintain active caseload of clients who need intensive case management.
•Provide a wide variety of client services such as counseling, referrals and resources, and life skills training to clients such as managing a budget, diet, health maintenance, legal issues, monitoring medication, and ensuring that they are safe and secure.
•Apply for entitlement benefits and provide transportation services for clients to scheduled medical and/or social services appointments.
•Monitor client progress in substance abuse recovery and mental health status; collaborate with treatment providers to address crises, relapse and harm reduction strategies as needed.
•Participate in meetings with service providers including physicians/psychiatrists to help resolve conflict and to monitor progress and communicate regularly with psychiatrist.
•Coordinate prescribed medications for clients including arranging refills with pharmacy, picking up refilled and new medications, addressing pharmacy coverage issues with insurance, and assisting clients in filling medication trays weekly.
•Maintain client files and active resource files.
•Provide documentation to the VA HCHV staff of services provided to each Veteran on a monthly basis, outlining quality and effectiveness of services provided no later than the tenth day of each month.
•Collaborate with the resident and HCHV staff to conduct treatment and discharge planning reflecting a team assessment of health, social and vocational needs and the involvement of the Veteran's family and appropriate community resources in resolving problems and setting goals.
•Complete psychosocial assessment and maintaining all pertinent program paperwork. Also, complete client data for reporting purposes including accurate and complete data in Homeless Management and Information Services (HMIS) - Service Point.
•Comply with Veterans Administration (VA) reporting and data collection system requirements.
•Coordinate for Veterans to work towards transitional or permanent housing within six (6) months of admission. All extensions beyond six (6) months will require approval of the VA.
•Participate in annual homeless events sponsored by the VA Maryland Health Care System and or the DC VA Medical Center, i.e., local Stand Down events.
•Supervise House Manager including completing ongoing performance plans as needed and administering annual performance evaluations, assisting House Manager with operational tasks and staff coverage issues as needed, and providing guidance to House Manager and staff on clinical issues. Assess clients in crisis and resolves conflicts. Develops interventions to resolve problematic behavior of clients.
•Co-facilitates regular staff and house meetings.
•Participate in weekly peer supervision with other Safe Havens Case Managers and Program Director.
Required Knowledge, Skills, and Abilities:
•Master's Degree Licensed Professional. Minimum of two to four years of experience in social and human services or related field.
•Hands-on experience in social and human services field dealing with diverse populations, previous work with Veterans preferred.
•Able to conduct outreach and collaboration with partners in both Washington DC and Baltimore, MD.
•Knowledge of principles, methods and procedures of case management.
•Knowledge of principles, methods and procedures in handling addiction and dually diagnosis populations.
•Ability to negotiate and maintain positive relationships with co-workers and clients.
•Advocate for homeless population.
•Reliable vehicle with good driving record.
To Apply: Please e-mail your resume and cover letter to email@example.com (type VA-CM in subject space).
House Manager for our new Veterans' Affairs Program located in Montgomery County
The House Manager will ensure the security and functionality of the internal and external residential facility of the clients, to ensure a safe, comfortable, and clean environment. This position supports the Case Manager in assessing and providing resources to meet the needs of the residents and supervises Residential Staff.
Essential Duties and Responsibilities:
•Ensures that clients are safe and secure from internal and external elements and delegates tasks to Residential Aides.
•Provides a "listening" ear for clients/residents and facilitates conflict resolution, but ensures no clinical advice is given.
•Provides transportation services for clients/residents.
•Monitors client behavior and reports all pertinent information to the Case Manager and Program Director, if applicable.
•Maintains the cleanliness and safety of the house; conducts fire drills.
•Maintains inventory and budget for supplies, equipment, appliances, food, etc. and determines purchase/repair needs and sources vendors.
•Purchases food and supplies for the house and residents. Ensures that the facility is fully stocked at all times.
•Meets with county contractors to oversee structural and non-structural work to the house.
•Conducts room checks and assigns tasks to residents. Addresses issues regarding non-compliance with chores among residents.
•Co-facilitates house and staff meetings.
•Maintains records such as staff time sheets, monthly schedule, shift log book, and filing. Approves staff timesheets in payroll system, making sure overtime hours are monitored and controlled.
•Creates incident reports for Case Manager or Residential Aides.
•Takes care of crises when Case Manager is unavailable. Provides emergency intervention in response to hostile situations and crises and follows protocol to address emergencies to include contacting Case Manager, Program Director and/or calling 911 when applicable.
•Monitors medication of clients. Assists with filling/refilling prescriptions and filling weekly medication trays.
•Primary supervisor for residential staff (Residential Aides). Is responsible for documentation of staff issues, ongoing performance evaluations and annual performance reviews.
•Files and upkeeps program forms.
•May be required to do minor repairs and landscaping to the facility.
•Collects program fees and submits them to headquarters. Keeps petty cash and purchase records for Accounting.
•Responsible for agency vehicle maintenance and upkeep.
Required Knowledge and Skills
•High school graduate or GED.
•Minimum of two years related experience. Will consider combination of qualifications equal to educational and work experience.
•Experience in facilities management in a similar environment.
•Ability to write routine reports and documents.
•Knowledge and experience in administering CPR and minor first aid.
•Ability to work with tools and perform simple repairs.
•Ability to maintain fiscal and budgetary accountability.
To Apply: Please e-mail your resume and cover letter to firstname.lastname@example.org (type VA-HM in subject space).